Sunday, May 3, 2009

The Latest from TechCrunch

The Latest from TechCrunch

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What The Trend: Finally, A Way To Make Sense Of Twitter Trends

Posted: 03 May 2009 08:42 AM PDT

For sure, Twitter Trends give visitors a great general overview of what the app’s user base of millions are talking about the most at any given time, giving some insight in what’s happening around the world.

It’s an awesome way for people to discover what’s going on, and more users will see the benefit of keeping track of trending topics now that the company has decided to integrate the top 10 trends in the right sidebar of the web version for everyone.

At times the keywords for the trending topics, often determined by many users using the same hashtag for something can be quite self-explanatory, e.g. today’s ‘Swine Flu’ and ‘#swineflu’. More often that not, however, you have no idea why a certain keyword is currently a trend, and figuring out what all the fuzz is about can be quite a pain. Enter What The Trend, which attempts to offer short blurbs about trending topics with a short explanation on why it’s in the top 10 list.

For example, I had no clue why ‘Jonas’ was in the top trends list, until I clicked through to this user-editable explanation blurb and learned that it’s a new show in Disney Channel. In addition, What The Trend shows me the latest tweets about the topic, and also attempts to fetch related pictures from Flickr as well as news through Google News.

You can directly tweet that there’s a trend explanation to your own Twitter account, with bonus points for another service boasting its very own URL shortening service (wttrend.com). The service has its own Twitter account which it regularly updates with new trends + explanations and also offers RSS feeds and its own API.

I can actually see myself going this website once and a while to get a feel of what’s trending on Twitter, although I wish I wouldn’t need to and Twitter would incorporate this into the web version itself. Until that happens, and I doubt it ever will, What The Trend provides the perfect alternative.

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A Peek At The 100 Million Views Club: You Won’t Be Invited Any Time Soon

Posted: 03 May 2009 02:43 AM PDT

So I got up this morning, fired up Techmeme to see what was happening in tech and on top was this blog post from online video tracking company Visible Measures featuring a home-brew list of the 18 most watched viral videos of all time.

It’s important to note that the video measurement startup didn’t simply analyze which videos got this total number of views on the 150+ video sharing sites it currently tracks, but also took into account views that were generated on other online properties where the videos were spread, like blogs and social networking services (a measurement method it refers to as True Reach).

I won’t bore you with the full list of very viral videos - check out the Visible Measures blog post to see who’s currently on top etc. - but there is a general observation I’d like to share and discuss with you.

Here’s what the company concludes after featuring the list:

As you can see, the list is a diverse collection of older and newer campaigns, and includes music videos, movie trailers, user-generated spots, and clips from TV shows. What they all have in common is a massive total audience.

I wouldn’t call it that diverse, actually. If you break the list down, you’ll note that it counts 8 music videos, 4 movie trailers, 2 TV show clips, and 4 user-generated clips. So out of the 18 online videos that amassed over 100,000,000 views according to Visible Measures, 14 are professionally produced videos that were arguably created for airing on television primarily, and certainly not specifically for online video sharing sites.

Furthermore, if you break down the list of 4 clips that were classified under ‘User Generated’, two of them are actually professional artist performances that were simply recorded and/or uploaded by a regular YouTube user (“Jeff Dunham: Achmed the Dead Terrorist” and “The Evolution of Dance”). Another one (“Lezberado: Revenge Fantasies”) features a woman talking about a professionally produced TV show (The L Word), and the video that Visible Measures links to on YouTube is actually one from the official channel of Showtime, where The L Word was aired on from 2004 to 2009.

So if you really want to be a pain about it, the only real user-generated video that was viewed over 100 million times would be “Charlie bit my finger - again!”, a video featuring two cute kids that funnily enough I had never seen before.

This isn’t abnormal, of course: mainstream media are called mainstream for a reason, just as celebrities are celebrities for a reason (well, most of the time) and popular music artists, TV series and movies are popular for a reason (well, most of the time). You’d have to be pretty naive to think YouTube (or any web service originally meant for amateurs to share videos on) isn’t always going to be used to massively spread professional music videos, movie trailers and clips from and about popular TV shows, and that they’ll overtake most if not all videos about dogs riding skateboards and whatnot.

This isn’t to say user-generated (amateur) content doesn’t have any value - it always does for at least one person - and could never be on par with professionally produced content, but looking at the list you’ve got to wonder whether we’re not all mostly craving for the latter on whichever medium we’re using at the moment we’re in the mood for it.

Your thoughts?

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It Turns Out That Google Even Has A Competitive Advantage In Scanning Books

Posted: 02 May 2009 08:27 PM PDT

Google is serious about scanning books. Throughout the objections raised over the years by authors and publishers and the more recent delays in its settlement with the Authors Guild, Google has been scanning millions of books all along trying to digitize as many as it possibly can. It is so serious about capturing and indexing the knowledge stored in books that it has a patent, which was issued on March 24, 2009, on how to scan books faster than was previously possible.

The basic technique it uses involves two infrared cameras which determine how flat or curved each page to be scanned is and then adjusting the optical character recognition software it uses to read the text accordingly. In other words, the infrared cameras help figure out a book’s three-dimensional shape and then back out any resulting distortions. This results in much faster book scanning since each page doesn’t need to be flattened by glass plates and spines don’t need to be broken.

There are other book scanning projects besides the Google Book Project. The Internet Archive, for instance, runs 18 scanning centers around the world, which all together digitize only 1,000 books a day. I am not sure what kind fo technology the Internet Archive uses, but I wouldn’t be surprised if Google’s scanning operation is much faster. Those are billions of pages of high-quality information just waiting to be indexed and searched. For Google, the faster it can get those books scanned, the faster it can start to serve ads against those searches. Now, I wonder how it flips the pages.

(Hat tip to Buzznewsroom).

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Like My Parents In 1994, Apple Finds NIN’s The Downward Spiral Objectionable

Posted: 02 May 2009 05:51 PM PDT

nineinchnailsdownwardspiral8azBack in 1994, there was no album I wanted more than Nine Inch Nails’ The Downward Spiral. The problem was that I was 12 at the time, and the album carried the dreaded “Parental Advisory” sticker, which meant I couldn’t buy it at the store without my parents — and that wasn’t an option. You see, they (like most other parents) weren’t too fond of songs like “Closer,” on the album. You know the one. “I want to f**k you like an animal.” Yeah, that “Closer.” Well, now it’s 2009, I’m 27, and should be free to buy whatever the hell I want. Except I can’t once again. This time thanks to Apple.

You see, Apple has apparently rejected an update to Nine Inch Nails’ iPhone app because it found the contents of The Downward Spiral to be “objectionable,” according to Nine Inch Nails’ frontman Trent Reznor. History repeats itself.

But what’s odd here — and what continues to be odd about the App Store approval process — is that the first version of the Nine Inch Nails app was already accepted into the store a few weeks ago. In fact, I have it. Guess what’s on it? Content from The Downward Spiral. I’m listening to “Closer” right now. Let me assure everyone, this is not the radio edit version of the song or the album. So what gives, Apple?

Well, it appears to be yet another ridiculous case of Apple’s uneven app approval process. I know I’ve written about this a half dozen times already. But you know what? I’m going to keep writing about it until Apple gets its act together with this. I have no problem if Apple wants to pick and choose which apps it accepts in their store — it is their store after all, and they can do what they want with it. But it’s entirely unfair to developers, many of whom are now trying to make a living off of the platform, that the process is a complete and utter crapshoot as to whether an app will get approved or not.

We’ve seen dozens of apps that are approved the first time, but later rejected for a seemingly small update. And we’ve seen others that are rejected, make almost no change, yet get in the next time they’re submitted. It would seem the the life or death of an app is entirely in the hands of the App Store inspector who checks it out. Sometimes they catch things that they don’t want in the App Store, sometimes they do (baby shaking app anyone?). But I’m really not convinced that it’s not just a personal decision on those people’s behalf which apps get through and which don’t. I’ve seen way too much evidence telling me that is exactly what happens.

So we can debate whether it’s silly for Apple to block the Nine Inch Nails app for content that it already carries in iTunes (I think it is, obviously), but that’s really a secondary issue. The big issue is the whole approval process. And Apple really needs to improve it soon. It still stands high above all other mobile platforms in terms of apps right now, but with the Palm Pre about to launch, and Android getting more phones on the market (and a few other mobile app stores just opened or about to open), Apple won’t be able to coast along with this wonky approval method forever. Eventually, some developers will get pissed off enough and just go to another platform.

Reznor himself seems dumbstruck by the rejection, “Not even sure where to start with that one,” he tweeted.

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How To Grow Your Blog Through Customer Development

Posted: 02 May 2009 04:53 PM PDT

This is a guest post by Neil Patel, co-founder of KISSmetrics and blogger at QuickSprout.com. He also does consulting work for a number of major Internet properties, including TechCrunch.

When you think about growing your blog, whether it is a personal, professional or company blog, what is the first thing that comes to your mind? Chances are it is something related to traffic or subscribers. Getting more traffic or subscribers is never a bad thing, but if you really want more sustainable traffic you first have to understand the people coming to your blog. If you can't make them happy, how can you expect your traffic to grow?

Stop Assuming!

You have a vision of how you see your blog and where you want it to go. The reality is that your vision may not match up with what your readers are expecting. So instead of assuming things about your readers, start getting feedback from them.

  • Feedback – Through services like Skribit your readers and customers can provide post suggestions. The feedback is posted publicly and other readers can vote on it whether they agree or disagree.
  • Polls – Polling services like Poll Daddy can allow you to figure out what direction you should take your content. For example, if you have some ideas for your blog, you can create a poll and have your reader's vote on which ideas they would like to read more about.
  • Reader surveys – No matter how small or large your reader base is, you can survey them. Eric Ries, who is a big advocate of customer development, started surveying his readers when he only had 5 RSS subscribers. He asked them the following things right within his blog post:
    1. On a scale of 1-10 (where 10 is most likely), how likely is it that you would recommend this blog to a friend or colleague?
    2. How did you hear about it?
    3. What led you to become a subscriber, versus just reading an article and leaving like everybody else? (Or, if you’re not a subscriber, what would it take to convince you?)
    4. What do you hope to see here in the future?

As shown above, there are many ways to get feedback from readers. Another example of getting feedback was when Michael Arrington first started TechCrunch. He began having meet ups at his house just months after starting the blog. The face-to-face feedback that he must have received proved to be valuable and effective in helping TechCrunch grow. As a result, the content on TechCrunch, which started with primarily basic company profiles, has also been expanded on and improved from there.

Track, Analyze, and Execute!

Analytics solutions like Google Analytics, Feedburner, and Lijit are great, but what's the point of having them if you aren't really using them? You probably log into your Google Analytics account every once in a while and look to see if your traffic is up or down, but do you ever get down into the nitty-gritty details to try and understand your readers? Do you know what changes you need to make to increase your readership and engagement levels?

  • Traffic sources – analyzing the traffic sources that are bringing you visitors, such as referring sites and search engine keywords can help you understand the type of people visiting your blog. If most of your traffic is coming from tech blogs, it is likely that your readers are somewhat sophisticated, which means if you geek out you may win some brownie points with them. On the other hand if you notice that most of your readers are coming from celebrity blogs or other types of non-tech sites, you probably don't want to get too technical with your content because they may not understand what you are talking about. Additionally, with the rise of Twitter clients, URL shortening services are becoming increasingly popular, so it is important to understand how this affects your analytics and referral traffic. Referral traffic can also help you identify conversations related to your blog occurring on social media sites such as Digg, Twitter, Facebook and even forums.
  • Visitor loyalty – Metrics such as time on site, bounce rate, and percentage of return visitors should give you a sense of how loyal your visitors are. You will never be able to please all of your visitors, but you should be able to please a good percentage. Dig deep and see what's causing your high bounce rate and try to improve it.
  • Internal search data – Services like Lijit and Google Analytics Site Search do a great job of tracking your internal search data. If you have a search box on your blog, they can track the number of searches per day and what keywords your users are searching for. This should help you understand what they are looking for and what you need to provide to these readers.
  • Geographical data – Looking at your geographical data may actually shock you. Although most your traffic may come from the U.S you should drill down to see what worldwide cities bring you the most traffic. For me it is a few major cities in India and London. Analyzing this data helps you understand the background of your readers and what you should or shouldn't write to grow your readership. Remember, language and religion play a big role in many people's lives.
  • RSS subscribers – Feedburner doesn't just show you how many RSS subscribers you have, it also gives you data on what your RSS readers like and dislike reading. You can look at data such as click through rates on specific stories. This will help validate what you thought the most popular stories were. In most cases the stories that you thought were your best, aren't your readers' favorites. Feedburner also lets you track things like when people unsubscribe to your feed. This is a great feature because if you notice tons of people unsubscribing at once, you can try to understand why and adjust accordingly.

After you analyze the data provided by your web analytics solutions you need to take action. Whether it's modifying your design to decrease your bounce rate or figuring out what new content topics you should be writing after looking through your Feedburner/Lijit stats, you have to take action. If you don't, you shouldn't even waste time tracking your stats.

Engage, Engage, and Engage!

Blogging is a two way street, you can't expect to understand your readers if you don't interact with them. Polls, surveys, and feedback tools are great, but that is only half the battle when it comes to engagement. Here are few ways you can engage with your audience:
1. Respond to every emailGary Vaynerchuck spends most of his time responding to every email he gets. Just try sending him an email… he may be a bit delayed in responding to you, but no matter what, he will respond. This is the main reason he has been able to build a strong brand and a popular blog because he takes the time to listen and respond to every person that emails him.
2. Respond to every commenter – every time someone comments on your blog, you should respond to him or her. How do you expect to create a conversation and a community if people are just talking to themselves? This is a time consuming process, but if you want to develop a relationship with your customers, there is no better way. You can even use comment systems such as IntenseDebate and Disqus to help improve commenting on your blog.
3. Leverage your competition – just because someone isn't reading your blog, doesn't mean you can't get to him or her. Start reading other blogs in your industry and all of your competitors' blogs and comment on every one of their posts. Respond to the comments and win over readers.

Conclusion

If you want to grow your blog, you need to first understand your readers. Without understanding your audience you won't know what they like and dislike. Take the next few hours and start analyzing your blog and create a game plan on how you can grow your blog. If you find yourself getting stuck, just leave a comment and I'll do my best to help you out. J
Lastly if you want to learn more about customer development, I highly recommend that you check out Steve Blank's blog, he pioneered the concept of customer development and even wrote a book on it.

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The Latest On ShoeMoney’s AdWords Lawsuit Against A Google Employee

Posted: 02 May 2009 03:15 PM PDT

Last month we reported on an interesting trademark case between online marketing guru Jeremy ‘ShoeMoney‘ Schoemaker and a Google employee named Keyen Farrell, who works as an AdWords Account Strategist. Schoemaker is accusing Farrell of violating his trademark by using the word ’shoemoney’ in the ad copy for Farrell’s own site - something that Google prohibits.

AdWords disputes aren’t anything new, but the case is interesting because it involves a Google AdWords employee, who obviously should have been aware of the program’s Terms of Service. And there’s also the possibility that Farrell could have used his administrative access to bypass Google’s filters (which should have caught the trademark).

In the latest developments, Farrell has filed an affadavit stating that he did not know that the word ’shoemoney’ was trademarked, and that he was working through Google’s standard system when he placed his ads, which failed to prevent him from registering the word. In effect, he’s saying that the blame lies with Google, which should have prevented this from happening in the first place. It’s worth noting that when Danny Sullivan attempted to use the word ’shoemoney’ in an ad last month the system rejected it, though it is possible that it was added to the filter database in the time since Farrell began using it.

Farrell’s affadavit also denies any sinister action on his part through administrative access, stating that he never accessed the Google account for Jeremy Schoemaker and/or Shoemoney Media Group, Inc. Farrell and his father, who is also named in the case, are seeking the case’s dismissal for lack of personal jurisdiction (the suit was filed in Nebraska, where neither of them live). The full documents are embedded below.

We’ll be keeping an eye on this one. If Google does admit fault, Schoemaker could potentially name them in the suit, and the discovery process in this case could turn up some interesting details on the way the AdWords program is run, and how much data employees have access to.

11-1 Keyen Farrell Affidavit

10 MTD Brief

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